For each project, we define and measure key KPIs such as participation, engagement, NPS, and media impact, among others. We ensure that every event delivers a tangible return and that strategic objectives are effectively met.
Infobip Experience Madrid: A Journey to the Heart of the Customer and the Citizen
Key Facts
Launch · Client Event · Event Agency & DMC
Performances
Infobip held its in-person event in Madrid under the title “A Journey to the Heart of the Customer and the Citizen,” engaging clients and internal staff in a natural, human, and personalized conversation about conversational marketing, conversational support, and conversational commerce. With nearly all invited guests in attendance, the event combined discussion, technology, and fine dining at one of Madrid’s most exclusive venues.
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Program Content and Speakers → Sessions on the power of conversational experiences, omnichannel strategies, and CX on WhatsApp. INETUM will present on productivity in new customer service models, and META, from England, will discuss the connection between people and businesses.
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A high-quality dining experience → World-class cuisine in one of Madrid’s most exclusive venues, designed to foster conversation and networking in a premium setting.
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Production and Comprehensive Coordination → Venue selection, technical production, coordination of international speakers, and full event management.
Are you organizing an event for your clients?
Your boutique event agency, in Barcelona and wherever you need us.
We design client events that spark conversation and strengthen relationships: content, speakers, cuisine, and premium production—all led directly by our partners. Tell us your goal, and we’ll design it with you.
Client event production and experiential launch.
A format that demonstrated that the most effective customer events are those that spark conversation, not those that dictate it.
We handle the selection and management of an exclusive venue in Madrid, the coordination of national and international speakers, technical and audiovisual production, premium catering services, guest management, and all event logistics.
FAQs
Yes. We handle briefings, rehearsals, travel logistics, accommodations, and on-site coordination for speakers from any country. We have experience coordinating conferences with participants from more than 20 countries.
We don’t just put on events; we create meaningful experiences. Every area, route, and moment is designed so that the space conveys who your brand is. We handle everything from concept to execution, with the partners providing direct oversight on every project.
Yes. We handle travel logistics, accommodations, transportation, and personalized service for international attendees and speakers. We have experience coordinating events with participants from more than 20 countries, such as the IMPAHCT conference organized by Ferrer at Torre Glòries.
What sets us apart is our structured approach and genuine senior leadership. We offer Mediterranean creativity, backed by European rigor, and we ensure that every phase of the project is aligned with the client’s strategic objectives. In addition, our experience with international clients and our ability to operate in complex environments allow us to provide a seamless experience.
For one-day events with full technical production, we recommend a minimum of 6 to 8 weeks. For annual conventions with a multi-day program or attendees from different cities, it’s best to start planning 3 to 4 months in advance.